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Hospital conversation and communication

Table of Contents

 

Chapter 1: Introduce and bye-bye..............................

Chapter 2: Chatting with nurses, doctors, patients, and Pt’s family…

Chapter 3: If you don’t know, ask questions: get familiar with the floor, and system.............................4

Chapter 4: Assist patients with eating.........................7

Chapter 5: Talk to patients when moving patients

Chapter 6: Pass medications

Chapter 7: Pain Management.....................................10

Chapter 8: Patient Assessment.................................. 13

Chapter 9: Admit and Discharge Patients........................

Chapter 10: Give and take report on shift change and transferring patients

Chapter 11: How to make a telephone call in the hospital

Chapter 12: Call doctor for a critical situation

Chapter 13: Health promotion ( Pt’s Education )

Chapter 14: Deal with complains from pt and family

Chapter 15: Clinical interview training

time schedule : (hours )

Chapter 1: 2hours.

relational with

1.Introduce yourself to a coworker.

Tips: make eye contact. Relax your self, speak slowly and loudly. Be friendly to your coworkers, always smile!

      Example: Hi, my name is----,  I’ve just started on Telemetry. I come from China. My name means----, do any English names have meanings?

2:   Introduce your self to a person whose position is above you. 

Tips: show respect, do not be shy, no head down.  Do not be nervous, they are very nice.

Exercise topics:

your family, your city, you work, your hobby,

3. Introduce yourself to your pt.

       Tips: how do you introduce your self to pt?  Pleasantly, seriously, humorously, showing a lot of care? It all depends your feeling about the pt and the interpersonal relationship built before you open your mouth.

       Body language is very important.

 Look, sense the pt before you start introducing.

Use the following sentences to initiate the conversation. “good morning, good evening, how are you?”

Do not say “nice to meet you” unless the pt says it first.

4. Introduce yourself to pt’s family.

       You can say:  “I am Su, I am the nurse of Mr. Smith, nice to meet you”

       Do not guess the relationship between the pt and pt’s family, you will never know. Call their names.

Notices :more understanding in detail be contact with us!thank you for your concern !

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